Frontline Resources

Performance and Productivity Consultants

ISO 9000 Standards provide guidance and tools for organizations that want to make sure their offerings meet customer’s requirements and to ensure quality is consistently being improved. An organization must perform internal audits to check how its quality management system is working.

In 1993, Frontline Resources began training and consulting primarily in the area of ISO 9000. Our training has evolved to include all ISO standards in the ISO platform.   Today, because of client requests, our consulting includes helping companies build upon these foundations.  In fact, our client referrals and recommendations from registrars are our best sales vehicle.

Our philosophy is to help the clients create a user-friendly quality system which is usable by top management as well as the frontline employees. We strive to help the client company refine a system that adds value without adding unnecessary documentation.

Frontline Resources takes the “standard” out of ISO 9000 training and gives your company fresh ideas, relevant material and utilizes technology to bring convenient tools for learning to your “frontline”, wherever and whenever that information is needed.



Looking for additional resources to implement a successful ISO 9001 quality management system?

The standard tells you what to implement; this book focuses on how and why.

Many organizations implement ISO 9001 and see only mild improvements. This book is a collection of concepts that can assist you in implementing a very successful ISO 9001 quality management system. Its concepts go beyond the basic implementation steps so widely available in the marketplace, instead helping you to use the ISO 9001 standard as a tool for organizational growth and success.

Instead of being organized sequentially by the standard’s clauses, it is split into three sections that outline how to go about satisfying the standard’s requirements: Organize, Scrutinize, and Optimize. Each of these chapters includes sporadic “WHAT TO DO” action items to transform theory into practice.

This book is intended for anyone leading the ISO 9001 implementation effort, including quality managers, management reps, executives, and consultants. It is to be used in addition to ISO 9001 training courses, packages, and consulting assistance.

Read this book while you are simultaneously attending ISO 9001 courses, going through purchased “how to” packages, or working with a consultant. Review it again as your implementation nears certification. Reread the later sections of the book after certification is achieved.

The Magic of ISO 9001 How to Make It Fully Materialize can be found here: